OEM vs. MSP: the differences between medical parts
If you are looking for medical devices or medical spare parts, you can do two things: buy the original from an OEM or buy an alternative, for example from MSP. But what are the differences between original products from an OEM and alternative products from MSP? We explain it to you.
What is OEM?
OEM stands for Original Equipment Manufacturer. These are the designers and manufacturers of original medical devices and thereby also producers of the original spare parts.
What differentiates MSP from an OEM?
We saw dissatisfaction among hospitals and service and maintenance companies, partly due to the high prices that OEMs charge for their spare parts. In addition, service and customer-friendliness were not always perceived positively. That is where we as MSP see opportunities to improve. Establishing our house brand brings many advantages. Because we are a small-scale organisation, we need to cover fewer costs. In addition, we do a large part of the chain ourselves: development, production, own warehousing and sales. This allows us to complete our mission: keeping devices affordable and extending their lifespan. Resulting in a lower TCO (total cost of ownership).
From the MDR guidelines, we offer at least an equivalent product, with improvements wherever possible in terms of technology, durability and safety. In addition, we can always deliver from our own stock, we prioritise good customer service and we can respond quickly to special requests. This is how we differentiate ourselves from an OEM's original products.
Benefits of MSP spare parts
- Cost advantage
- Minimum equivalent quality, improved where possible
- High service level
- Delivered from own stock
- Rapid response to special requests
- You are not a number, but a real customer
What are the advantages of an OEM over MSP?
Customers who use only original parts and nothing else will only buy their products from an OEM. In addition, OEMs have more knowledge about more different products. For example, when devices need to be reprogrammed. We do not have this knowledge in-house. In addition, we cannot offer all products as our house brand, due to economic and sometimes technical reasons. With an OEM, you can be sure that they have all the parts of their devices in house.
How do MSP and an OEM work together?