Customized deliveries and personal customer service
In order to best support our customers, we are committed to fast deliveries and fast and personalized customer service. This is why we strive to have the entire range in stock, guaranteeing shipping within 24 hours, and during office hours you will have the right person on the phone within two minutes, with no choice menu. If someone calls while replacing a part, we will guide you over the phone or switch to video call to provide immediate assistance.Fast delivery because of our own stock
At MSP, we set a high priority on being stocked, especially for products that are ordered regularly. Our goal is to make all orders received before 3 p.m. ready for shipment the same day. This applies to all package shipments, while larger orders such as pallet shipments are prepared the next day. We work with FedEx to ensure that your order, regardless of its destination inside or outside Europe, arrives at its destination within 2 to 3 business days.
Customized delivery and inventory management
We go beyond fast delivery. For our larger customers, we work on a forecast basis and, depending on the data, hold one to two months of inventory to accommodate any supply chain issues without impacting the customer's operation. This removes the burden from our customers, so they do not have to worry about holding their own inventory and are assured of immediate delivery when needed.
No hidden fees
Another aspect we are proud of is that we do not charge any order or handling fees, regardless of the size of the order. This is one of the many ways we strive for transparency and building long-term relationships with our customers.
Personal and direct support
Fast and personal contact is our main focus. We do not work with a selection menu; our customers immediately get someone on the line. This also applies to technicians on site who are unsure which product number to order. If necessary, we switch to video call to provide immediate assistance and identify the correct part. This ensures that problems are solved quickly and efficiently, so that our customers can get on with their work quickly and healthcare does not come to a standstill.
Example of a quick response remotely
A recent example of our commitment to customer service was a client who needed help resetting a patient elevator circuit board. We guided the customer through the service procedure over the phone and performed the calibration on site. We strive to help our customers as well and quickly as possible, regardless of the situation.
At MSP, we understand that our customers depend on prompt and reliable service. Whether it is product delivery or personal support, our team is ready to provide the best service.