In practice, we see that supporting caregivers is very important for the optimal operation of medical equipment. Our goal is to ensure that every user of our products, from hospital nurses to home care workers, is fully equipped with the knowledge and support needed to use our equipment optimally.
User-friendly manuals for healthcare staff
We provide all medical devices where this is required with comprehensive user manuals. Examples include our working chairs, shower chairs and lifting slings. These manuals are not only technical in nature, but also written in understandable language to ensure that anyone, regardless of technical skill, can understand how the equipment functions. This is especially important because healthcare staff are often less technically inclined than installers, but need to be just as knowledgeable about how a medical device functions.
Preventive maintenance and longevity
We also ensure that our manuals include instructions for preventive maintenance, which is essential to the longevity and optimal operation of the equipment. By clearly stating what caregivers should and should not do, we help prevent equipment from being rejected prematurely because of simple errors. Recently, a customer wrote with a marker on the information label of a lifting sling, making important information impossible to read. As a result, the lifting sling unfortunately had to be rejected. We always try to make users as aware of this as possible to avoid unnecessary rejections.
Direct support and communication
In addition to guidance through manuals, we are always available for direct support through various communication channels, including phone, email, video calling or whatever the communication need may be in any situation. This ensures that caregivers receive quick answers to urgent questions, contributing to optimal healthcare. By providing caregivers with the necessary knowledge and support, we contribute to better patient care.